Lucy in the Cloud by Micropole Group launches a new solution together with Amazon Web Services (AWS) called the AWS Call-Center Intelligence: Post-Call Analytics solution.
Lucy in the Cloud (by Micropole) is now one of the exclusive AWS-dedicated agencies to be a partner for the AWS CCI: Post-Call Analytics solution.
"The AWS Contact Center Intelligence (CCI) solutions allow you to quickly and easily add intelligence to your existing contact center solution. The ultimate goal? Improve service while reducing cost." - Lucy in the Cloud
The AWS Contact-Center Intelligence Post-Call Analytics solution focuses on providing you with customer insights from previously recorded calls or chats. This will help your agents and supervisors to better understand the conversations they have with customer. All of this will ultimately improve your customer experience dramatically & lighten the after-call work for you call-center agents.
Lucy in the Cloud passed a very intensive technical vetting process to be awarded the chance of becoming an AWS partner for this new solution. Our experts displayed their technical and business expertise in our own AWS-dedicated project called: “The Voice of the Customer.”