Monday 25 January 2021

Lucy in the Cloud by Micropole & AWS launch the new AWS Call-Center Intelligence Post-Call Analytics solution

Lucy in the Cloud by Micropole Group launches a new solution together with Amazon Web Services (AWS) called the AWS Call-Center Intelligence: Post-Call Analytics solution.

Lucy in the Cloud by Micropole Group launches a new solution together with Amazon Web Services (AWS) called the AWS Call-Center Intelligence: Post-Call Analytics solution. 

 

Another achievement for Lucy in the Cloud as Advanced Consulting Parner of AWS

Lucy in the Cloud (by Micropole) is now one of the exclusive AWS-dedicated agencies to be a partner for the AWS CCI: Post-Call Analytics solution.

 

What is the new AWS CCI: Post-Call Analytics solution?

"The AWS Contact Center Intelligence (CCI) solutions allow you to quickly and easily add intelligence to your existing contact center solution. The ultimate goal? Improve service while reducing cost." - Lucy in the Cloud

The AWS Contact-Center Intelligence Post-Call Analytics solution focuses on providing you with customer insights from previously recorded calls or chats. This will help your agents and supervisors to better understand the conversations they have with customer. All of this will ultimately improve your customer experience dramatically & lighten the after-call work for you call-center agents.

 

Context of the AWS CCI: Post-Call Analytics solution

Lucy in the Cloud passed a very intensive technical vetting process to be awarded the chance of becoming an AWS partner for this new solution. Our experts displayed their technical and business expertise in our own AWS-dedicated project called: “The Voice of the Customer.

 

Want to know more about the newly launched AWS CCI: Post-Call Analytics solution?

 

Find the official Micropole press release here.
Read the recent announcement in this blog by AWS.
Discover more on the AWS Contact-Center Intelligence solution here.